Archive

Software Sans Process

Like apple pie without vanilla ice cream, a Bugatti Chiron without fuel, a saw without teeth ok, ok, enough. As I come home from NADA, I am struck by the volume of innovative software solutions available to change the way vehicles are sold and serviced, enhance the dealership experience, and otherwise change the century-old retail […]

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Missed Reconditioning

After decades of automotive experience, the used car business still remains to me the most exciting aspect of the auto industry. I can’t find a department within a dealership that is not directly impacted by a healthy used car department. And at a time when the SAAR may be plateauing and dealership margins continue to

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Keys To Recruiting A Gen-Y Staff

One of the biggest challenges facing dealers today is how they can more effectively recruit quality Generation Y employees. Here are some tips to consider in your efforts to more effectively recruit young talent: Recruiting Style & Language: Highlight the perks of working at your dealership on your website (e.g., training opportunities, benefits, life/work balance,

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